Contextual Communications Gives Resellers New Opportunities
The challenge of silos and vendor lock-in is making communication more fragmented and complex. It’s a pain point sorely felt by the channel, who...
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AI, bots and contextual communication: the future of enterprise communications?
As innovations continue to evolve at a rapid pace, ITSPs are under increasing pressure to establish differentiated services, writes Rob...
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Contextual comms for customer service
Today’s comms-savvy generation expect communication to be easy, instant, efficient, rich and partly asynchronous. This has been driven by the...
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AI, bots and contextual comms: the sum will be much greater than its parts
It was the ITSPA Summer Forum at the end of June and our CEO Rob Pickering joined Trefor Davies, Netaxis, Jeff Pulver, MoNage and Paul...
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