Frequently Asked Questions

At IPCortex we work with various communications and IT providers to deliver reliable telephony solutions to their customers. Below are frequently asked questions around a range of topics from becoming a partner to how to raise faults and tickets.

Frequently
Asked Question

We understand that Partners work both virtually from home and in the office. At IPCortex, we run engaging and informative training sessions both virtually and in the Partner offices.

To organise training contact sales@ipcortex.co.uk or speak to your Account Manager directly.

Our experience Account Managers will be able to organise personalised training sessions for Partners to introduce the new applications IPCortex have on offer, how they meet their customers needs and how best to propose the applications.

To organise training contact sales@ipcortex.co.uk or speak to your Account Manager directly.

Partners should speak to their Account Manager about organising a personalise and bespoke training session to help the new starter get up and running with IPCortex and to refresh the existing staff of the benefits.

To organise training contact sales@ipcortex.co.uk or speak to your Account Manager directly.

Our experience Account Managers are on hand to help Partners, guiding them through proposal building, how to present and pitch through to assisting with product availability and recommendations.

For any enquires relating to orders, speak to your Account Manager directly or email sales@ipcortex.co.uk.

Partners can order new SPP seats via the portal. To add a new hosted seat onto an existing system, partners can do this via the Hosted portal.

To make changes or amendments to an order, the partner will need to call 03300 881 288. Depending on whether the order has been shipped or not, the advisor will be able to liaise and provide suitable options.

Partners can get updates on orders via the partner portal by going to their profile > order history – this will show if the order has been shipped or in progress.

Alternatively, partners can call 03300 881 288

Only Partners can raise tickets through the portal and over the phone. End-users should go through their service or communications provider for support with faults and issues.

There are many to contact Support. Partners can call support on 03300 881 234, however, if you are an IPCortex end user, you will need to go through your service or communications provider.

Alternatively, to raise a ticket Partners can log into the partner portal and raise a ticket via portal.

For existing partners, you will need to log into the portal whereby you will be able to go to the service checker; this will tell you if there are any service outages, maintenance works in place or any issues.

Our friendly Support team are available from 09:00 – 17:30 – Monday to Friday. You can contact support on 03300 881 234.

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Partner Programme

With the IPCortex Partner Programme our highly trained consultants work with you to understand your businesses strategy to help you get up and running, working with sales, marketing, operations and IT.

Find out more

Support Centre

Our Support Centre is on hand to help partners find the right information to support their customers. The Support Centre contains value resources and information from handset provisioning to PBX technical detail.

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