Simple Installation
Completely browser based, you can login in to the service from any supported browser that has network access to the PBX.
Retrieve real-time KPIs through IPCortex Contact Centre Wallboard
With a simple browser-based installation and no license fee required, the IPCortex Contact Centre Wallboard makes it possible for any organisation using IPCortex communications platforms to easily access real-time key performance indicator (KPI) information for productivity enhancement.
Why Contact Centre Wallboard?
Call Queue Setups
Select a call queue set up on your PBX and start to create a custom wallboard specific for that queue. Create as many boards as you have call queues.
Effective Display
You can choose to display key data graphically rather than just numerically for even greater clarity.
Display Properties
- Display the relevant key metrics in a grid layout with a choice of multiple tiles of information.
- Enable the top information panel to display messages pertinent to the call handling team via a JSON or RSS feed.
- Show the optional side panel to see current specific behaviors of your call handlers.
- Configure traffic light warnings to the team for a quick visual indication of current status.
Frequently
Asked Questions
Wallboard makes it possible for any organisation using IPCortex Communications platforms to add powerful wall boarding capability to their installation with setup as simple as logging in via a web browser.
Wallboard is available on all solutions from hosted suite – to a Pro Unit On-Premise
The IPCortex wallboard is completely browser based. Simply login in to the service from any supported browser that has network access to the PBX (no public Internet access required) with a PBX username that has the required rights to view the call queues and the wallboard is up and running.
Select a call queue set up on your PBX and start to create a custom wall board specific for that queue. Create as many boards as you have call queues.
Traffic light warnings – Where the data displayed in the tile makes it appropriate, configure Green, Amber and Red conditions and have these displayed to the team for a quick visual indication of current status.
Support Center
Partners and end users can use our Support Centre to find the answers they need from what solution is right to them or their customer, to how to install a virtual image, to information about handset provisioning and more.
Want to learn more?
Tell us what you need from your comms, and together with our expert reseller partners we’ll show you how to achieve it easily and affordably.
