Retrieve real-time KPIs through IPCortex Contact Centre Wallboard

With a simple browser-based installation and no license fee required, the IPCortex Contact Centre Wallboard makes it possible for any organisation using IPCortex communications platforms to easily access real-time key performance indicator (KPI) information for productivity enhancement.

Why Contact Centre Wallboard?

Simple Installation

Completely browser based, you can login in to the service from any supported browser that has network access to the PBX.

Call Queue Setups

Select a call queue set up on your PBX and start to create a custom wallboard specific for that queue. Create as many boards as you have call queues.

Effective Display

Select a call queue set up on your PBX and start to create a custom wallboard specific for that queue. Create as many boards as you have call queues.

Graphical Display

You can choose to display key data graphically rather than just numerically for even greater clarity.

Ipcortex Applications Wallboard Display Properties

Display Properties

  • Display the relevant key metrics in a grid layout with a choice of multiple tiles of information.
  • Enable the top information panel to display messages pertinent to the call handling team via a JSON or RSS feed.
  • Show the optional side panel to see current specific behaviors of your call handlers.
  • Configure traffic light warnings to the team for a quick visual indication of current status.

Frequently
Asked Questions

Wallboard makes it possible for any organisation using IPCortex Communications platforms to add powerful wall boarding capability to their installation with setup as simple as logging in via a web browser.

Wallboard is available on all solutions from hosted suite – to a Pro Unit On-Premise

The IPCortex wallboard is completely browser based. Simply login in to the service from any supported browser that has network access to the PBX (no public Internet access required) with a PBX username that has the required rights to view the call queues and the wallboard is up and running.

Select a call queue set up on your PBX and start to create a custom wall board specific for that queue. Create as many boards as you have call queues.

Traffic light warnings – Where the data displayed in the tile makes it appropriate, configure Green, Amber and Red conditions and have these displayed to the team for a quick visual indication of current status.

Utilise quality add-ons with our solutions

We aim to make every interaction more efficient and effective through communication. We enable end-users to work smarter together by having the platform and tools needed to communicate and collaborate with the right people, at the right time and in the right way.

On-Premise

Deploy a reliable local hardware or virtual systems and have the added benefit of cloud-oriented features like keevio, our web based phone that you can use anywhere at anytime.

Virtual Edition

Enable full flexibility and greater efficiency to businesses through our VoIP PBX designed to operate in a virtual environment. End-users can deploy on various virtual platforms with the capability of scaling their solutions to fit their requirements.

Hosted Solutions

Delivers powerful, feature rich communications capability, whether the requirement is for voice telephony or for a fully unified and integrated communications solution.

Want to learn more?

Tell us what you need from your comms, and together with our expert reseller partners we’ll show you how to achieve it easily and affordably.

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