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VCG and IPCortex have been building a strong partner relationship for many years

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Over the past seven years, VCG has developed into a key partner for IPCortex, delivering first-class communications solutions to their customers. Through working together, using the strong product features and flexibility of the IPCortex solutions, coupled with access to IPCortex development, Sales and Support teams, a very strong relationship has been built.

Background

VCG is a leading supplier of managed networks predominantly to the retail, hospitality and leisure sectors; encompassing SD-WAN, MPLS and Hybrid Networks. VCG takes a holistic view of cybersecurity, ensuring solutions protect clients from cyberattacks, unauthorised access, or data damage or loss. The comprehensive security solutions which they provide fend off point of sale breaches, online fraud, DDoS attacks, phishing and other data theft – allowing organisations to focus on all-important customer care.

VCG delivers fast payback on their customers’ investment in communication technologies through the delivery of technically and commercially innovative solutions, backed by exemplary service. As a result, they have built relationships with some of the biggest brands in the UK from COOK, Gusto Italian, Welcome Break, The Alchemist and more.

Solutions provided

  • Hosted telephony (Shared/dedicated SIP)
  • On-premise PBX
  • UC suite – Voice Calls/video calls/chat/screenshare/voice conferencing/video conferencing/softphone access
“Working with IPCortex, our Sales team have really benefited from their flexibility, being on hand to attend customer meetings to ensure clients are kept reassured at every stage.”

Paul Leybourne, Head of Sales

The Approach

Having an approachable partner is extremely important

Delivering quality communication technologies to some of the largest and demanding retail brands in the UK, VCG wants a partner who will be reliable and quick to respond to any enquiries whether that is technical or commercial. Paul Leybourne, Head of Sales, was quoted saying “It is really important for us to work with partners who are approachable and who are willing to go above and beyond. Working with IPCortex, our Sales team have really benefited from their flexibility, being on hand to attend customer meetings to ensure clients are kept reassured at every stage.”

The Solution

Extremely responsive and helpful at every stage

Paul Leybourne, Head of Sales, was also asked about the support IPCortex provides, the response was “IPCortex are extremely responsive to support requests, provide support on business development enquiries and assist end-user opportunities. They help us at every stage, whether it be an enquiry from a new customer, a development opportunity, a particular deployment, or a training exercise.”

A key part of partner relations is the ability to quickly identify and resolve any queries when they arrive in the inbox. Des North, Technical Pre Sales Manager, commented on IPCortex’s ability to handle queries, “They are quick to respond and take the time to understand our needs.”

Going the extra mile for partners

When VCG was asked about their Account Manager, Des North, Technical Pre Sales Manager said that “David is truly committed to delivering a very high standard of service to both the VCG team and our customers. He has often travelled the length and breadth of the country to support the team here at VCG, and his expertise has ensured that our customers have been supported during what can be a significant change to operations in their business environments.”

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