Looking to encourage greater collaboration across multiple sites.
The Stroke Association is the UK’s leading stroke charity, and its staff work in multiple sites across the country. The charity provides specialist support, fund critical research and campaign to make sure people affected by stroke get the care and support they need to rebuild their lives. With employees across the UK using a legacy communications solution, it became evident that the increasing organisational demands and siloed working practices needed to be replaced by a more integrated solution.
Paul Liversidge, Head of IT for The Stroke Association decided that the remedy was to seek a new solution that would encourage people to have conversations, to collaborate and work closer together. To progress this, long term partner Westcom Networks were brought in to recommend the best way forward.
IPCortex partner Westcom Networks delivered the right solution
When Liversidge was asked about the most important factor when undertaking such an operation he stated that “being a charity, it’s vital we make the most of our finances so that we can deliver our charitable aims. However, we also had to ensure that the solution enabled our people to work more efficiently which would, in turn, lead to performance gains.”
Westcom understood the brief and recommended that unified communications solution keevio was the right tool to allow the organisation to improve their communications.
A strong and flexible foundation built for the future
It was vital that the new solution met The Stroke Association’s fundamental goals which were predicated around flexibility and reliability. The Head of IT went on to say “when we were looking to invest in a new solution, we had fundamental goals that needed meeting to a high standard. The key fundamental goals were reliability, ensuring that we have a stable system to work on, and flexibility, meaning that the solution could adapt to the needs of the organisation. It needed to be easy for our people to use, secure and reliable. It had to allow our people to effectively contact each other and manage calls efficiently; this is why we opted to use keevio.”
Furthermore, Mr Liversidge when discussing the new keevio solution from Westcom went into detail by stating “we had many thoughts on how best to allow our people to collaborate and communicate with each other. When we decided to work with Westcom and implement keevio they definitely met our expectations. We are able to manage all our calls effectively and efficiently. Staff can use the system easily and we have never had any issue with system availability.
keevio has hugely improved our people’s ability to communicate with each other and we’ve been offered this at a considerable cost saving. We have several hundred users who use the softphone over the internet, which allows them to use the phone system at anytime and anywhere with ease.” We have several hundred users who use the softphone over the internet, which allows them to use the phone system at anytime and anywhere with ease. We still have future plans to take it further, potentially integrating it into Microsoft Teams.”