Rapid recruitment and ever-more sophisticated requirements
Netbasic were increasingly aware that their existing phone system was becoming a problem. Recruitment to support their rapid growth had meant that its capacity was being pushed to the limit and costly upgrades were on the horizon. The creation of the new brokerage division’s telesales function was placing new demands on the company’s comms provision, seeking greater control and more sophisticated features than the current system could offer.
Lengthy adds, moves, changes and problem resolution
Making changes to or resolving problems with the system was often drawn out and costly, owing to the fact that their telecoms hardware supply, support and connectivity were being provided by a range of different suppliers. With these issues in mind, and acknowledging that communicating with professionalism and efficiency was a core part of their business, it was clear to Netbasic that they would need to find a solution. Deeming the phone system to be a mission critical application, the first priority was to identify a platform that would be highly reliable as well as easy to deploy and manage. It had to be a comprehensive and integrated solution that would reduce the amount of time the systems manager would spend resolving problems or effecting changes.
Compliance with FSA regulations
As an FSA-regulated company, Netbasic were also required to find a solution that would help them to meet those legal obligations while at the same time meeting the functionality demands of their sophisticated telesales department, as well as those of other users. Finally, it had to offer scope for the company to continue their rate of growth, eliminating the expense and worry associated with outgrowing their phone system once more.
With reliability featuring high on the agenda, Netbasic opted for a pair of identical systems running in a high availability configuration. Furthermore, it meant that a fast and faultless install was a must. This was carried out by NewNet’s skilled engineers over the course of a weekend, and with users requiring little to no training, disruption to the workforce was minimal.