For their new system, Cousins turned to SGJ Solutions – a Bristol based reseller with 8 years of experience in working with VoIP technologies. Steve Jones, Managing Director, remarks, “Since the beginning, SGJ has focussed on helping our clients to harness the benefits of convergence. Matcon were no different, and with their global presence they stood to gain a lot from replacing their archaic PBX with an IP based system.”
“Matcon opted for a VoIPCortex Pro IP PBX from UK based vendor ipcortex. With a low total cost of ownership and advanced functionality such as unlimited voicemail boxes and conference bridges included as standard, they were able to not only match
the functionality of the previous solution, but to build upon it”.
Cousins adds, “The ability to match our previous functionality was important for us. Things like tannoy, Caller ID and a contact directory were essential. While it wasn’t at the top of our priorities, I was certainly impressed by the additional functionality that was included – and equally impressed by the value for money. The VoIPCortex system did everything that the more expensive alternatives offered.”
When it came to the install, SGJ Solutions knew that Matcon needed a solution up and running quickly so as not to add to the disruption already caused by failures of the previous hardware.
“It was important that the new system could be installed and subsequently managed without any disruption – it had to just work,” comments Jones.
“We installed the system into the UK head office in two days, including the time it took to train key users such as the reception staff. Ahead of the switchover, the new system was rolled out for internal calls only alongside the existing system allowing users more time to adjust,” Cousins adds. “We connected the VoIPCortex system to the ISDN30 line on the evening of the second day, meaning that users were free to use the system the following morning. Keen to increase the resilience of the system after our past experiences, we opted to configure VoIP accounts as a backup should the ISDN encounter problems – allowing the IP PBX to failover automatically,” he continues.