What are the benefits?
To housing providers
Housing providers use Housing Proactive to ensure that contact is being made available to all residents 365 days a year and in such a way that residents are happy to engage with it.
In addition to confirming that everything is okay at resident’s properties, Housing Proactive enables housing providers to improve resident engagement with events and keep them better informed using message broadcasting features within Housing Proactive.
Just as importantly, Housing Proactive generates information that can be used to better focus the housing provider’s own staff time and help them run a more efficient service.
“Everyday thousands of people rely on Housing Proactive and the OkEachDay button to improve lives. Housing Proactive are part of an innovative technology company who absolutely trust ipcortex to deliver the best contact centre telephony.” – James Batchelor, Founder, Housing Proactive.
Good telephony is good business
Housing Proactive have been able to use ipcortex telephony to enhance their existing systems as well as identify new opportunities as they continue to improve their service to customers.
The ipcortex telephony integration has reduced call handling time, increased accuracy and allowed operatives to authenticate callers with ease – all of which critical elements in ensuring their service runs well.
Additionally, integration has made it easy to greet callers in the friendly, personal and attentive manner that Housing Proactive have gained an excellent reputation for.
“The clever ipcortex API has made it easy for us to automate critical processes, whilst also taking our customer service to another level.”
The level of control that the ipcortex solution provides means that Housing Proactive can adapt quickly to the changing needs of its business. With the ipcortex system it’s easy to provision new operators, manage their telephony requirements and further evolve the call handling capabilities of the company.
“ipcortex have given us unparalleled control over how we integrate telephony with our own web based applications. It means that we can have the solution we want and our customers need. That’s why using ipcortex makes sense.”