The Stroke Association Case Study

Stroke Association work with Westcom Networks and IPCortex to help stroke survivors to rebuild their lives

Looking to encourage greater collaboration across multiple sites

The Stroke Association is the UK’s leading stroke charity, and its staff work in multiple sites across the country. The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the care and support they need to rebuild their lives. With employees across the UK using a legacy communications solution, it became evident that the increasing organisational demands and siloed working practices needed to be replaced by a more integrated solution. 

Paul Liversidge, Head of IT for The Stroke Association decided that the remedy was to seek a new solution that would encourage people to have conversations, to collaborate and work closer together. To progress this, long term partner Westcom Networks were brought in to recommend the best way forward. 

IPCortex partner Westcom Networks delivered the right solution

When Liversidge was asked about the most important factor when undertaking such an operation he stated that “being a charity, it’s vital we make the most of our finances so that we can deliver our charitable aims. However, we also had to ensure that the solution enabled our people to work more efficiently which would, in turn, lead to performance gains.”

Westcom understood the brief and recommended that unified communications solution keevio was the right tool to allow the organisation to improve their communications.

A strong and flexible foundation built for the future

It was vital that the new solution met The Stroke Association’s fundamental goals which were predicated around flexibility and reliability. The Head of IT went on to say “when we were looking to invest in a new solution we had fundamental goals that needed meeting to a high standard. The key fundamental goals were reliability, ensuring that we have a stable system to work on, and flexibility, meaning that the solution could adapt to the needs of the organisation. It needed to be easy for our people to use, secure and reliable. It had to allow our people to effectively contact each other and manage calls efficiently; this is why we opted to use keevio.”

Furthermore, Mr Liversidge when discussing the new keevio solution from Westcom went into detail by stating “we had many thoughts on how best to allow our people to collaborate and communicate with each other. When we decided to work with Westcom and implement keevio they definitely met our expectations. We are able to manage all our calls effectively and efficiently. Staff can use the system easily and we have never had any issue with system availability.

keevio has hugely improved our people’s ability to communicate with each other and we’ve been offered this at a considerable cost saving. We have several hundred users who use the softphone over the internet, which allows them to use the phone system at anytime and anywhere with ease.” We have several hundred users who use the softphone over the internet, which allows them to use the phone system at anytime and anywhere with ease. We still have future plans to take it further, potentially integrating it into Microsoft Teams. “

    Enabling greater collaboration

    When asked about how it was working with Westcom Networks, Paul Liversidge commented “they were excellent – they couldn’t have been more helpful with any of our requests and the offering of insights into using the solutions.”

    Moving on, a final question was asked about what it had enabled them to achieve. The response was “overall it has allowed us to engage in a very rich collaborative and people inclusive approach and provided us with great insight into modern working and home working.”

    About the Stroke Association

    • Stroke strikes every five minutes in the UK and it changes lives in an instant.

    • The Stroke Association is a charity working across the UK to support people to rebuild their lives after stroke. We believe that everyone deserves to live the best life they can after stroke. From local support services and groups, to online information and support, anyone affected by stroke can visit or call our dedicated Stroke Helpline on 0303 3033 100 to find out about support available locally.

    • Our specialist support, research and campaigning are only possible with the courage and determination of the stroke community and the generosity of our supporters. With more donations and support, we can help rebuild even more lives.

    About IPCortex Partner Westcom Networks

    Westcom Networks was founded in 2002 with the vision of providing simple and effective networking solutions for clients. Based in Leeds they provide extensive, pragmatic, and cost-effective IT solutions for clients nationwide.

    They are a leading provider of wireless and wired networking solutions to large educational institutions as well as Government bodies and private sector organisations, such as manufacturing, finance, professional services, retail and leisure facilities. Westcom are a Microsoft ‘Cloud Champion’ partner, focusing on Office 365 and other cloud based solutions.

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    What the end user said…

    “Keevio has hugely improved our people’s ability to communicate with eachother and we’ve been offered this at a considerable cost saving. We have several hundred users who use the softphone over the internet, which allows them to use the phone system at anytime and anywhere with ease.”

      • Paul Liversidge
      • Head of IT, Stroke Association

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