IPCortex PBX, Virtual Edition and Hosted systems have always included built in call recording features which store up to 21 days of call recordings on the base appliance where they can be retrieved by individual users or system administrators based on date/time of recording. Whilst this is adequate for many short term and ad-hoc recording requirements, it doesn’t provide for long term storage or easy discovery and categorisation of call recordings.
CallStash works in conjunction with and extends the built-in call recording capability of the platform by placing recordings that have been made on our Hosted Suite platform into a separate long-term archive.
Designed around the need of organisations for whom long-term storage and assured easy access to call recordings is imperative, CallStash provides...
Calls are persistently captured in long term storage away from the hosted suite instance on which they are recorded.
CallStash includes a tagging facility that allows calls to be flexibly categorised using a workflow where users see all of their untagged calls and can apply pre-set or new tags to them.
Locate calls by time, contact phone number, or tag.
CallStash is a service which is available to any organisation as part of the IPCortex Hosted Suite platform. Once enabled, it allows all users in the organisation to whom the administrator provides a login, the ability to view, tag and download their own call recordings. It will also allow users with administrator level rights to access all of the organisation's recordings.
Resellers can enable CallStash for their end users by selecting a package upgrade on their Hosted Suite Portal. This provides a “one touch” near instant deployment path for call recording archiving with no complicated additional packages, software or parameters to setup. Individual call recording policies, either company default or user specific can be set on the intuitive PBX admin interface.
Like all IPCortex products, CallStash radically simplifies quoting and deployment. There is one monthly cost per user, covering all users in the client organisation, with no setup or other additional storage costs. This covers all storage used by each user with a standard one year retention period. In order to make this simple pricing possible, there is a fair usage policy of up to two hours of average call recording storage per day for each user on the standard service. This should be more than adequate for all typical deployments. If you envisage a usage scenario which substantially exceeds this then please contact us to discuss your requirements.
Tell us what you need from your comms, and together with our expert reseller partners we’ll show you how to achieve it easily and affordably.Start a conversation
You may start a text, voice or video chat with our team easily in your web browser without any plugins. Give it a try!
Alternatively, call us on 01908 276650 or send us a message.