Intelligent reporting for Hosted Suite makes it easy for companies of any size to gain real insight into their business.
Reporting for Hosted Suite is fully customisable, allowing reports to be built based on any characteristic of a phone call.
Finds the data you need and highlights the information you haven't yet considered in order to uncover brand new insights.
Basic reporting included as standard on Hosted Suite, making it accessible even to small businesses.
IPCortex intelligent reporting allows businesses to filter and tag records to their preferences, meaning that every report is fully customisable and you're not limited to a set of vendor-generated reports. Intelligent reporting allows you to report based on any characteristic of a phone call, alone or in combination with others.
Communication systems offer more flexibility than ever before, and creating reports that transparently take every hunt group, device identity and customer journey or call disposition into account can be a challenge. With IPCortex, the report building process highlights the factors you may not have yet considered so that you can be certain that every element is covered. You'll get the information you know you want, as well as showing you the elements you haven't factored in, ensuring that you've created your reports from the most informed position.
With IPCortex, any business has access to functionality previously only the preserve of large, expensive systems. Our reporting solution is no different and has been designed to ensure that even the smallest of organisations can benefit from detailed, data driven insights that will make a difference to the bottom line. We offer a selection of default reports to choose from which are fully editable, as well as the ability to create new reports from scratch - so no matter how sophisticated your requirement, you will be be able to create a report to deliver it.
These can be displayed with different metrics, such as totals and averages, and delivers a list of call record results as well as a selection of interactive graphs.
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