CRM Connect provides seamless Telephony & CRM Integration, enabling a connected business to have all its essential customer information and data in one place. This provides a single view and focus on the customer, as well as aids productivity and collaboration across the business, with the stored data providing actionable insights to help drive business strategy and performance.
Without a fully connected business telephone system and CRM, front-end teams can’t deliver the best customer service, leading them to spend unnecessary time on manual tasks and support issues leading to inefficiency and lost deals.
CRM Connect allows business owners and their users to connect their PBX to a wide range of CRM systems (now currently supporting over 200 CRMs). It’s now much easier for IPCortex end users to enhance customer interactions both pre and post-sale, enabling users to integrate their communications into their key business systems, generating efficiencies and improving customer service through the speed of action, as well as applying more intelligence to every customer interaction.
We are delighted to launch CRM Connect which will be a game changer for SMEs looking to connect their PBX and CRM systems. Not only is it cost-effective and easy to deploy, but it also works across a much wider range of CRM systems than we have ever supported, bringing seamless integration to businesses looking to better connect with their customers.
Andrew Nicholson – Head of Product Development & Delivery at IPCortex
Benefits
- Integration into a wide range of CRM libraries (200+)
- Works with new and legacy systems
- Simple to deploy and use
- Streamlining of operations
- Cost-effective
- Desktop application (Windows)
- User friendly
- Ever-growing CRM library
- Extensive range of features including:
- Caller name search
- Quick Contacts
- Caller preview
- Clipboard Dialling
- Address book searching
- Activity logging
- Advanced click-to-dial via webpage
I’m proud to be part of the team delivering CRM Connect, helping our partners support businesses to better connect with their customers. Our team at IPCortex have worked hard to deliver a remarkable API which delivers flexibility and simple integration across a wide range of CRM solutions.
Bhavesh Parmar, Managing Director at IPCortex
