Hosted Suite Reporting Tool - Powerful flexible reporting of the KPIs that matter.

Introduction

The IPCortex Reporting Tool adds a powerful and flexible set of reporting capability to any Hosted Suite installation and can be enabled at for any client by the IPCortex partner.

The KPIs that matter

Rather than providing a limited set of “off the shelf” generic reports, the tool uses the concepts of filters and tags, along with variable time periods to enable an almost limitless set of reports to be created and shared.


This ensures that the resulting reports reflect the specific Key Performance Indicators (KPIs) being used within the user organisation.

Working with the Reporting Tool

Filters and Tags

Using the concepts of filters and tags it is possible to ensure that only relevant data is included in each report. Filters enable you to reduce the amount of data the report represents while tags mark subsets of data so that it can be further manipulated. For example, you may wish to filter out any internal calls from a report, or you may wish to remove calls to specific locations that you don’t want to include for some reason. You may wish to tag specific subsets of data to enable then to be analysed and/or displayed together.

Tags and filters include:

  • Source - where the call originated from e.g. internal or external, down to a specific number or set of numbers
  • Destination - the called number
  • Call Status - the status of a call at the time of the report
  • Answered on Device - enabling you to, for example, group devices together allocated to the same person or team
  • Ring Duration - the time taken before a call is answered
  • Call Duration - the length of the call
  • Time of Day - when the call was received or made

 Viewing a Report

The Reporting tool enables you to both view and visualise the data associated with the report. A range of charting options are available for you to select from to best display your data. Highlighting and selecting data points in a chart - the segment of a pie chart, for example, expose the data associated with that particular part of the chart.

Scheduling Reports

Reports can be scheduled to run daily, weekly or monthly covering any particular prior time period. Once created these reports can then be automatically shared.

Sharing Reports

Reports can be kept private to a single user or can be made available for viewing and editing to any logged in user of the system within the same organisation. Additionally a link can be generated to any saved report enabling the link to be shared and a read-only version of the report to be viewed online. For scheduled reports it is also possible to automatically send a link to the report via email to any number of recipients. All pages of a report are presented as standard html web pages and so it is also possible, using your web browser’s print dialogue to print or “print to pdf” the report to enable further sharing of the report.

Custom Data Download

Creating a report also gives you the ability to download the associated data set at the click of a button.  This is in the industry standard .csv format, ready for importing into other applications for further analysis, presentation etc.

 
 
 

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