Call recording service provides secure, long-term archiving, categorisation and retrieval of business-critical call recordings
Categorisation of calls can drive business value and significantly improve customer engagement when combined with contextual data.
4 March, 2019, Milton Keynes, UK: IPCortex, the British communications software developer, today announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite.
CallStash extends the short-term call recording capabilities currently integrated in the IPCortex Hosted Suite platform, by providing long term storage in a separate, secure archive away from the PBX where the call was recorded. CallStash will help organisations more easily align with data retention, security and privacy policies they may have in place in order to comply with GDPR for example, by recording critical information such as proving verbal orders were placed or that legal terms were relayed during a call.
Calls can be easily tagged and retrieved quickly by searching time, contact phone number, or other custom tags as needed. Unlike some legacy call recording solutions, tagging call recording in CallStash can help classify when certain types of call data can and should be removed entirely, and by quick retrieval so the recording can be deleted when it is no longer needed.
Better classification, fast access and retrieval from a long term database of call recordings can also drive business value and significantly improve customer service. By combining calls with other logged information about a specific transaction and contextual customer data, company marketers or sales and support staff can build up a valuable deeper insight that can enable the business to make significant improvements to customer experiences.
Rob Pickering, CEO at IPCortex comments; “At IPCortex we strive to make rich communication experiences accessible to all. By integrating all features and capabilities directly into our platforms, our reseller partners can create real differentiation by delivering propositions that are all about adding value. At the same time, end users get access to the features they want when they want them. CallStash is accessible on IPCortex Hosted Suite for any end user that wants it.”
Availability and pricing
CallStash is available now as part of the IPCortex Hosted Suite platform. CallStash is priced as one monthly cost per user, with no setup or other additional storage costs. This covers all storage used by each user with a standard one year retention period. For more information, please visit: https://www.ipcortex.co.uk/solutions/callstash.html
IPCortex is a British software developer whose real time communication and collaboration solutions help companies of all sizes to deliver extraordinary customer service and to maximise the value of working together. Founded in 2002, their award-winning solutions are used by household name companies in a wide variety of industries. For more information, visit: www.ipcortex.co.uk/.