- Articles
- 2018.04.11
- By Anne Rogers
Deep customer analytics can still be a force for good
Gaining deep insights into public perceptions, views and behaviour dramatically hit the headlines recently, for all the wrong reasons, making people more aware just how much information businesses keep about them. But should analysing
- Articles
- 2018.03.09
- By Anne Rogers
Generating Margin from Hosted UC
While hosted telephony is enjoying a solid period of growth, there are two trends that, together, present resellers with a significant challenge. Firstly, the focus across most offerings today is price, with little real differentiation.
- Articles
- 2018.03.08
- By Anne Rogers
Making better software: the importance of diversity
Today is International Women’s Day, and whatever your thoughts about the movement generally, it can’t be denied that there is still much work to be done in order to allow more women to discover their passion for technical and
- Articles
- 2018.02.22
- By Anne Rogers
Contextual Communications Gives Resellers New Opportunities
The challenge of silos and vendor lock-in is making communication more fragmented and complex. It’s a pain point sorely felt by the channel, who are struggling to make money in a world where the proportion of business transacted through
- Articles
- 2018.02.01
- By Anne Rogers
How resellers can increase their hosted UC margins
Hosted telephony is enjoying a solid period of growth, with uptake in the UK having increased by as much as 24% in just 12 months, according to Cavell Group research. With the market far from saturation point, the future is looking good
- Articles
- 2018.01.18
- By Anne Rogers
How to create business value from GDPR
With the General Data Protection Regulation (GDPR) coming into force in May 2018, organisations are currently navigating requirements and putting in place strategies to ensure customer data is protected. Those operating significant
- Articles
- 2017.12.21
- By Anne Rogers
The contact centre of Christmas future
Christmas can be the busiest time of year for contact centres, often requiring hiring temporary workers to cope with additional call volumes, while at the same time permanent staff want to take time away from the office. So how can businesses
- Articles
- 2017.11.29
- By Anne Rogers
How to prepare for the future of machine learning and AI based communication
'Machine learning' and 'artificial intelligence' have been important terms in 2017, and eventually these technologies will have a significant impact on the way enterprises do business and communicate. But what benefits
