A lot of businesses continue to rely on phone and email as their main types of communication. Work conversations like these have been normalised as a separate task or ‘special’ sort of interaction, which happen using a completely
Gaining deep insights into public perceptions, views and behaviour dramatically hit the headlines recently, for all the wrong reasons, making people more aware just how much information businesses keep about them. But should analysing
Updates pave the way for resellers and end users to adopt contextual communications for enhanced customer and employee experiences Updated version available for IPCortex reseller partners from April, with aggressive Keevio development plan
Delivering a positive customer experience is an important differentiator for many businesses, and AI and machine learning are now poised to transform business communications, introducing automation to make it much more effective. Many
While hosted telephony is enjoying a solid period of growth, there are two trends that, together, present resellers with a significant challenge. Firstly, the focus across most offerings today is price, with little real differentiation.
Today is International Women’s Day, and whatever your thoughts about the movement generally, it can’t be denied that there is still much work to be done in order to allow more women to discover their passion for technical and
The challenge of silos and vendor lock-in is making communication more fragmented and complex. It’s a pain point sorely felt by the channel, who are struggling to make money in a world where the proportion of business transacted through
Hosted telephony is enjoying a solid period of growth, with uptake in the UK having increased by as much as 24% in just 12 months, according to Cavell Group research. With the market far from saturation point, the future is looking good