- News
- 2018.05.22
Intelligent reporting from IPCortex creates differentiation and opportunity for resellers selling hosted UC
Comprehensive, customisable intelligent reporting tool makes it easy for resellers to deliver valuable data driven insights to hosted UC customers Provides the ultimate in flexibility for resellers and their customers, no matter the size or
- Articles
- 2018.05.03
Capitalising on AI and Communications
A lot of businesses continue to rely on phone and email as their main types of communication. Work conversations like these have been normalised as a separate task or ‘special’ sort of interaction, which happen using a completely
- Articles
- 2018.04.11
Deep customer analytics can still be a force for good
Gaining deep insights into public perceptions, views and behaviour dramatically hit the headlines recently, for all the wrong reasons, making people more aware just how much information businesses keep about them. But should analysing
- Products
- 2018.04.05
IPCortex updates Keevio web interface, strengthens contextual communications capabilities
Updates pave the way for resellers and end users to adopt contextual communications for enhanced customer and employee experiences Updated version available for IPCortex reseller partners from April, with aggressive Keevio development plan
- Events
- 2018.03.12
Planning To Maximise AI Customer Experience
Delivering a positive customer experience is an important differentiator for many businesses, and AI and machine learning are now poised to transform business communications, introducing automation to make it much more effective. Many
- Articles
- 2018.03.09
Generating Margin from Hosted UC
While hosted telephony is enjoying a solid period of growth, there are two trends that, together, present resellers with a significant challenge. Firstly, the focus across most offerings today is price, with little real differentiation.
- Articles
- 2018.03.08
Making better software: the importance of diversity
Today is International Women’s Day, and whatever your thoughts about the movement generally, it can’t be denied that there is still much work to be done in order to allow more women to discover their passion for technical and
- Articles
- 2018.02.22
Contextual Communications Gives Resellers New Opportunities
The challenge of silos and vendor lock-in is making communication more fragmented and complex. It’s a pain point sorely felt by the channel, who are struggling to make money in a world where the proportion of business transacted through
